(01983) 290 718
Prospect House
Prospect Road
Cowes  Isle of Wight  PO31 7AD

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About Us and Our Services

We provide services to:

  • People over 18 years of age
  • People with physical disability
  • People with learning disability
  • People with mental health needs
  • The terminally ill
  • Carers in need of respite, long or short term
  • High dependency

Types of care available:

  • Personal care
  • Palliative care
  • Assistance with Mobility
    (one or two carers depending on needs)
  • Assistance with washing/dressing
  • Showering/bathing
  • Assistance with applying creams
  • Putting on support stockings

Male & female support workers will have training in:

  • Infection control
  • Moving and handling
  • Emergency first aid
  • Food hygiene
  • Adult abuse
  • Dementia
  • Administration of medications
  • Complete a full induction course
  • Have an enhanced CRB check completed prior to commencement of employment

We also provide:

  • A respite/sitting service
  • Help with mealtimes,
    preparing, cooking and serving of meals
    Breakfast, lunch and teatime
  • shopping,
    collection of shopping
    Taking a service user shopping
  • General housework (except cleaning windows),
  • Laundry
    Taking to launderette
    Loading washing machine / Hanging laundry
  • Medication.
    Prompting to take medication
    Oversee and supervise the taking of medication
    Administering of Medication (as per care plan )
Do you yourself, or someone you know need a little help?
Perhaps you are a carer yourself and could use some time away from the house?
Whatever your need, there's no need to struggle, get in touch with our management team for a chat, you'll find all our contact details at the top of each page on this site or see our contact page.

For service charges please get in touch. Prices vary depending on the length and time of call.
Calls can be:
  • 15mins - in some Island areas
  • 30 mins
  • 45 mins
  • 1 hour onwards


At Carefirst, we like to ensure that all new employees to the agency undertake a comprehensive training programme prior to commencing with care within the community setting. Our goal is to support potential new employees to have full awareness and knowledge in the fields of care the agency provides support in.

Each new care employee will complete an induction process within the agency. A full induction programme is completed over a 4 day period and is provided within the training room facilities at the agency's premises. The induction programme includes:

  • Skills for care knowledge and practical skills
  • Policies and procedures surrounding Carefirst practices
  • Care planning
  • Equality and diversity
  • Nutrition and well being
  • Medication administration
  • Adult protection
  • Personal care delivery
  • Dementia care support
  • Infection control
  • 1st aid
  • Moving and positioning
  • Health and safety
  • Continence management and support
Carefirst is also keen to support new employees with obtaining national vocational qualifications in Health and Social care, providing support in accessing and managing their course work within their working career.

All new employees will be given the opportunity to work alongside experienced members of the care team prior to taking on as a Health and social care worker. Known as shadowing, each new member is given the opportunity to shadow an experienced team member in the area of work that may shortly become their own.

Supervision and training is an ongoing area of support that Carefirst offer new employees, depending on the individual needs of new care members, supervision and training is continuously on offer.


We aim to be a highly motivated team providing a first class quality service within the community tailored to the individual needs of the service user.

  • Our service provides competent and approachable management, employing supportive caring staff suitably trained and responsive to meet the needs of the individual, helping to support the well being of all service users and maintain a first class service at all times.
  • Maintaining independence by supporting individuals to live independently in their own homes.
  • To address the service user in a manner of their choice.
  • Ensuring Choice Dignity Privacy and Respect is maintained at all times regardless of a persons disability, sexuality, race, origin, culture, religious beliefs and values.
  • To treat all information about individuals in a private and confidential manner.
  • With continuing reviews this enables our Service users to have a positive input in their care package ensuring their needs are met.
  • Each employee will be carefully selected, Have a enhanced CRB disclosure and supported by the management team, each employee will have a personal development plan, ensuring that their training needs are met, enabling them to provide first class service to our Service users.
  • All Support Workers will be encouraged to undertake an NVQ in Care.
We're here to help... Ring now on (01983) 290 718
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